residential apartment
luxury apartment building

Andermatt’s newest apartment building Altera features twelve luxury residences

Andermatt Swiss Alps is the hottest destination in Switzerland right now. The sustainable ski/golf/mountain living resort in the mountains in the centre of the country achieved record property sales last year and that’s set to increase with the recent launch of two more luxury apartment buildings. Buy while you can…

A recently published report revealed that Andermatt Swiss Alps made a total of CHF 76.9 million in 2020 from its property sales, an increase of approximately 25% from 2019 and the highest figure in the resort’s history.

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While the pandemic continues to have devastating impacts on global tourism, the demand for Andermatt’s luxury alpine residential properties has continued to rise. The majority of apartments in the Frame and Alma buildings, which launched in the summer of 2020, were sold out within several weeks, and there are only a few residences left in the resort’s newest buildings, Koya and Altera, which launched in March.

alpine apartment

The open-plan living room in one Altera’s apartments

The interest is partly due to the rare investment opportunity (it’s difficult for foreigners to be able to buy apartments Switzerland), but also thanks to the resort’s development as a thriving year-round destination.

Read more: Tasting with sustainable Napa wine producer Beth Novak Milliken

Since the start of the project in 2007, a total of more than CHF 1.2 billion has been invested to transform what was once a sleepy ski village into one of the most exclusive and dynamic alpine resorts. It’s part of central Switzerland’s largest linked ski area which offers high-altitude cycling and hiking routes in the summer, and home to luxury hotels such as The Chedi Andermatt as well as slope-side Michelin-starred restaurants.

residential apartment

The interiors of Koya’s apartments are inspired by Japanese design

Andermatt’s latest residences

Located in the village’s car-free area known as Andermatt Reuss, Koya and Altera each offer a distinct atmosphere complete with sophisticated design details and luxurious owner amenities.

Koya’s stylish, Japanese-inspired, mezzanine-style apartments are already sold out, but Altera offers twelve, equally beautiful residences for contemporary Alpine living. Each room has been carefully designed to maximise natural light and highlight the staggering views of the surrounding mountains through tall, floor to ceiling windows. The building also features a communal ski room, residents’ lounge with an open fire, a spin studio, sauna, and relaxation area.

For more information, visit: andermatt-swissalps.ch

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Luxury hotel complex on top of a hill overlooking Lake Lucerne in Swtizerland
Luxury hotel complex on top of a hill overlooking Lake Lucerne in Swtizerland

The Bürgenstock resort complex sits atop a mountain ridge overlooking Lake Lucerne

At the new Bürgenstock resort in Switzerland, medical science meets luxury indulgence. Darius Sanai gets checked out at the spectacular retreat with high-end dining as well as top doctors and testing facilities

Medical spa. Two words to strike fear into the  mind of any traveller; or into my mind, at least.  For in my experience, such places fall into one of two categories. One follows the pseudo- scientific line: where you are ushered into a world of energy types, detox, alkaline cures and naturopathy. That’s not to denigrate mystical and ancient health rites, many of which might have a positive psychological effect in these stressed-out times, but if I want to know if there’s something wrong with me, I want to really know, not be treated by someone who tells me I need to eat spinach to increase my body’s pH and therefore its alkalinity (if our stomachs were not highly acidic, we would be dead).

The other type of medical spa historically employs real doctors, but in a joyless, alcohol-free environment more akin to a prison camp than a luxury retreat, so, while you may emerge genuinely more healthy and with a good idea of what’s gone wrong with you, you’re also likely to decide you’d rather die young than return.

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So it was with fascination that I approached the Waldhotel at Bürgenstock, in Switzerland. Bürgenstock has a place in European history, as a hotel, once beloved of Hollywood stars (Audrey Hepburn lived here), high up overlooking Lake Lucerne. It was recently developed into a series of super-luxe hotels, including what claims to be one of Switzerland’s best medical hotels, and restaurants, by its new owners from Qatar. I decided to check in for a couple of days for a full checkout; like many men, I have no qualms about spending thousands maintaining my collection of classic cars in perfect shape, but have never even had so much as a spark-plug examination on my own body.

Bürgenstock sent me a very thorough, and beautifully presented, programme. I would stay at the five-star Waldhotel for three days; after my blood was taken on the first day, I would mingle a series of tests and scans (the most important one being a full examination by a cardiologist) with feel-good spa treatments, relaxation in the pools, and some dining in their restaurants.

Luxury indoor spa swimming pool

The pool at the Waldhotel, where medical and spa facilities are combined

The resort is a series of buildings, built out and along from the original Palace hotel, along a ridge some 500m above Lake Lucerne. The sharpness of the ridge means you have two completely different perspectives, as if you are on a movie set. In one direction, the mountain drops away almost vertically, through vertiginous forests, into the lake; from the café terrace of the Palace hotel, you can see boats, quays and summer houses far below, like dolls house parts. The lake spreads out with Lucerne itself sprawling at one end, and beyond, numerous ridges of hills behind which other lakes alternate with forest and meadow, all the way to Germany in the distance.

In the other direction, there is almost no drop at all: just a gentle bowl of high Alpine pasture, fluorescent green, cows tinkling their bells, giving way to forest beyond, and then neck-strainingly high peaks, covered with snow even in mid-summer, in the far distance.

Read more: A VIP ferry ride from Dover to Calais with DFDS

My hotel room had the latter view, which was very relaxing. The room was large, modern and coolly decorated in blonde woods and taupe furnishings, with a big balcony on which you could relax with a cigar at night (having done your lung function test already, of course) and feel the sounds and smells of the meadows.

The medical centre was just a few floors down. My blood was taken efficiently in a lab-like room, and I went off for breakfast on a roof terrace with a wider view of the meadow and mountain side of the resort. There are no hints here that you are in a place where you must deny yourself; the breakfast provided everything from pancakes and omelettes à la carte to home-made cornflakes. I spent the rest of the day swimming in the main pool in the Bürgenstock hotel, a five-minute walk away through the resort, and gaping at the quite astonishing view from its wraparound spa pool which overhangs the cliff face down to Lake Lucerne. Dinner at Sharq, along the ridge, had equally magnetic views, as day turned to dusk and the lights of one of the world’s richest areas popped up all around below us. Sharq serves Persian and Lebanese cuisine, and its khoresh dishes and marinaded grills were as good as any Persian restaurant’s, anywhere. The wine list focuses on Lebanese wine, but you can also order from the main restaurant list.

Luxury contemporary facade to Waldhotel, Switzerland

The entrance to the Waldhotel, newly built in 2017

The next day, Dr Verena Briner, head of the medical centre and one of the country’s most prominent physicians, went through my blood test results with me. Page after page of measurements revealed – nothing at all. I was fine. I didn’t even need an oil change. But that was just the beginning. She handed me over to a consultant cardiologist, who put me through a variety of physical exertions while examining my heart with an echocardiogram. All fine. Next, I was scanned for bone density, and body fat vs body muscle. All fine, despite the Persian meal the previous night. A lung function test was OK also, meaning the cigar was on the cards that night. A full pass, with no red flags, or even yellow lights. After all that effort, I was almost disappointed – but not, of course, and no medical can test for absolutely everything that could be wrong with you – but Bürgenstock did well, all while I was having a fabulous holiday.

On the last night, I celebrated at Spices, the Bürgenstock’s flagship restaurant, which is cantilevered over the cliff’s edge. You could pick between Cantonese and Japanese, and all the lights below added to a Hong Kong vibe. It was astonishing, but true: one of Europe’s most spectacular contemporary luxury experiences is also home to a brilliant medical spa.

Vital Statistics

Dr Verena Briner, Medical Director of the Bürgenstock Resort, on the key elements you have to be aware of to ensure a long and healthy life, and how they are tested

The basic check-up focuses on the most common diseases. The programme includes taking the patient’s history and conducting a clinical examination. We screen for diseases that affect the blood  (eg. anaemia), the liver and kidney, metabolism (such as diabetes and atherosclerosis), and vitamin deficiency. We measure blood pressure, run an ECG, use bone densitometry to identify any risk for osteoporosis and carry out an ultrasound scan of the abdomen. For anyone over 45, a colonoscopy is recommended as carcinoma of the gut becomes more likely as we get older. The lung function test may show signs of smoking-induced damage. Measuring body mass index and body composition is important, too, as obesity often leads to high blood pressure, diabetes, impaired lipid metabolism, sleep apnea (snoring) and arthrosis in the joints.

We check also for cardio-vascular diseases, of which the majority of the population of the Western world die. Since the development of interventional cardiology, people rarely die from a sudden heart attack but are much more likely to have a chronic condition such as atherosclerosis of the blood vessels, which may be treated with drugs, angioplasty, stents or bypass operation. The risk factors that accelerate atherosclerosis include high blood pressure, diabetes, being overweight, smoking, high cholesterol, and little or no physical activity. A history of coronary artery disease in the family increases the chance that the patient will develop it as well. The cardiologist supervises a stress test and uses echocardiography to spot any impaired heart muscle function. If there are signs of reduced blood flow in the coronary arteries, we recommend a coronarography or a heart CT scan.

The Waldhotel works with the Lucerne central hospital where this can be done. Anyone short of time may prefer to come to the Waldhotel Medical Centre where we can organise all the tests during their stay.

Book your stay: buergenstock.ch

This article was originally published in the Winter 19 issue.

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Mountainside hotel overlooking lake pictured at night with snowy surroundings

Perched on top of a mountain, the Bürgenstock Hotel boasts unparalleled views of Lake Lucerne

Bürgenstock is the most ambitious resort development in European history, a spectacular complex of luxury hotels, spas, contemporary restaurants and a high-end medical clinic perched on top of a mountain overlooking Lake Lucerne in Switzerland, on the site of a historic hotel and developed at a cost of 550 million Swiss francs by the Qataris. LUX Editor in Chief Darius Sanai speaks to Managing Director Bruno Schöpfer about the challenges and delights of creating something on a scale never done before
Portrait of a man wearing a suit with glasses and a purple tie

Bruno Schöpfer

LUX: Bürgenstock is not just about creating something for now, it’s also a vision of the future in many aspects. How did that come about?
Bruno Schöpfer: That’s a big question! First of all, the Bürgenstock Resort has a past, so it’s not something created from scratch. When I took over the whole development, I created a slogan called the ‘future has a past’ and, as an example, we held an exhibition with historic elements and future elements in order to show not only the press, but also internal people working on the project that we will honour the past. We want to protect our heritage because one day these global visitors will want to visit us to see not only our clear mountains, our air, our lakes, but also to see our history.

And then of course we wanted to recreate the stories about all the famous visitors such as Mahatma Gandhi or Audrey Hepburn (who lived here for 12 years). What great stories to have and to build on for the future. We have included all of these elements in the development of the resort.

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Another important element is food and beverage, especially for Asians, [for whom] food is immensely important. At breakfast they talk about what they want for lunch and at lunch they talk about what they want for dinner. So the food element is key to the resort. We tailored it to our future visitor markets. Not that we wanted to forget our Swiss.We know the Swiss are also well travelled and will enjoy Spices restaurant with its Chinese, Indian, Japanese, Thai cuisine, and they will enjoy Sharq, the oriental restaurant with Lebanese mezze and Persian grills. All of these elements together, I think, are a cocktail for success. The resort, as the largest of the developments in Switzerland, is what we call the beacon – in German we call it the leuchte – to bring visitors to Switzerland.

LUX: How did you choose the brand name for the emerging group?
Bruno Schöpfer:  We have three historic brands: the Schweizerhof, the Royal Savoy – which, in my opinion, has the biggest potential for international development because it is unique – and of course the Bürgenstock brand. Again, it is very much a Swiss brand – it has been in place for 145 years – and we decided this would become the umbrella brand for the properties.

Luxury hotel bedroom with views of a lake through the window

A Deluxe Lakeview Room at the Bürgenstock Hotel

LUX: Is there potential for expanding the brand beyond Switzerland?
Bruno Schöpfer: There is potential, but for the last ten years we have been focusing on conceptualising and renovating these wonderful assets – we’ve spent one billion Swiss francs on them – and I think the next focus should be to market these globally. And then as a next step yes, I can see an expansion, but one step after another. Now we have established, next is to market it globally and then, yes, there could be an expansion.

LUX: In the past F&B was more incidental to the hospitality concept in Europe, whereas here the restaurants are really a destination in themselves, with their own identity. You didn’t bring other brands in to run your restaurants – what was the thinking behind that?
Bruno Schöpfer: My passion is F&B. I started off my career as an F&B manager in famous hotels such as Mandarin Oriental Bangkok and in my spare time, my hobby is to look at amazing hotels and restaurants. Because of that knowledge, I’ve met and worked with some amazing talent. I basically felt that we would be able to manage with our own global talent. We do have one association and that’s with Marc Haeberlin, who has a three Michelin-star restaurant in Alsace and is the consultant chef at RitzCoffier. We very much put a focus on absolutely great talent. I myself have worked in Thailand, Malaysia and the Philippines; the executive chef/culinary director worked in the Philippines, Thailand, Switzerland and the US.

Read more: New levels of sophistication in Ibiza Town

LUX: You’ve created a new dining concept in each of the locations – was that with an eye to the future market?
Bruno Schöpfer: That’s a very good question. If a Swiss goes on holiday to China, after one week he is looking for his Swiss sausage salad. Today’s international traveller from, let’s say, China or India, is no different. After a couple of days, they want their authentic, national cuisines. We know that in Switzerland there are very few really good oriental restaurants. So the key to our success will be to create many cuisines in the hotels in which we operate. I know very well that these markets will change and develop, and before long – especially the Chinese and Indian markets – they will become a lot more sophisticated, and the need for their cuisine will always be there. We always have the future markets in mind. And we’re not surprised that we’re seeing a Swiss liking for such cuisines; the Swiss are a big travelling nation and you see them in all the markets. For them, it’s very emotional if they can eat a good Thai, Japanese or Indian meal here at home.

Luxury restaurant dining room with large glass windows providing views of a lake

Spices Kitchen & Terrace overhangs Lake Lucerne with an open kitchen

LUX: What’s the difference between creating Bürgenstock as a resort and creating Bürgenstock the brand?
Bruno Schöpfer: One advantage is that the brand goes back 145 years. It was once a great brand, but a lot of people will agree it is much easier to reenergise a brand than to create one. We are not a large company here who can put hundreds of millions of dollars behind the creation of a brand. We made the decision with the Schweizerhof, the Savoy and Bürgenstock to keep the historic branding; they have a following and a history. It’s all about brand protection and brand management. If you start a new brand it can be quite a challenge just to be registered. We have succeeded with ours because they have been in the market for so long, all of them. But now it’s a matter of how we reload and reenergise them, because a brand is only as good as its content.

LUX: Is Bürgenstock a reason to come to Switzerland for your many of your guests who otherwise wouldn’t? Are they coming here instead of going elsewhere?
Bruno Schöpfer: I think Bürgenstock should become a reason for people to come to Switzerland. We compete when it comes to the inter-continental travel market for travellers’ time. We need to give an international traveller enough attractions, or what I call ‘wow’ factors. It’s all about ‘wow’ today. We want people to come to our resort, pull out their phone and send a WhatsApp picture to their friends. They call it mouth-to-mouth advertising. We want that to happen.

We want to create not one USP, but many USPs, and if you look around here in the resort, you see lots of ‘wow’ factors. Is it the spa with the infinity pool 500metres above Lake Lucerne? Is it the Spices restaurant overhanging the lake and with its amazing open kitchen? Is it the health and medical wellness facility? There are lots of ‘wow’ factors. The reason is very simple. We want the people who visit us for a restaurant to be so impressed that next time they will stay here three days. And we can see that happening right now – it’s high season and we have a lot of Middle Eastern traffic. Most of the people who check-in extend their stay. Just yesterday I had someone staying for two nights who extended his trip by another two nights because, he says, ‘I cannot see it all in two days, I need four!’

Stunning outdoor infinity pool overhanging a lake with snowing landscapes in the distance

The infinity pool at the Alpine Spa, 500 metres above Lake Lucerne

LUX: You’ve been in the luxury travel industry for a while now. How has luxury travel and the leisure traveller changed over the last twenty years?
Bruno Schöpfer: The biggest change happened, in my opinion, with 9/11. From then on we’ve been seeing a lot more private air travel. Here we have the great advantage of a private air strip and four helicopter pads, so we’re seeing more people arrive by private planes and helicopters. Another change is that people are having more holidays. The historic holidays of people staying in the resort for two weeks are now less common. When it comes to our Bürgenstock Hotel and the Palace, the average stay is two or three days.

LUX: Are travellers’ demands higher now?
Bruno Schöpfer: As a whole, yes, demands are much higher. I would say that in the luxury sector generally service has improved. We are a lot more customer-oriented than in the past. Social media and online rating systems put everyone on their toes and make it more demanding, because people can read about it for themselves on Google. But I think the key has to be employing talented people who are interested and passionate about what they do. I always say I’ve never worked a day in my life. In other words, you have to have fun. If you’re not having fun then what are you doing? If it’s not fun then it’s really boring. We need more people who really enjoy what they’re doing, and I think here we offer a surrounding that gives you that. But of course it’s a tough job…I don’t want to glamourise it. It’s a tough job with high occupancies, full restaurants and lots of check-ins and check-outs. If you don’t enjoy what you’re doing it would be difficult.

Read more: Sassan Behnam-Bakhtiar in conversation with Jean Cocteau

LUX: You’ve been open a year now – what have been the greatest challenges?
Bruno Schöpfer: How long do we have? First of all it was a challenge to just get everything ready. When you’re building thirty buildings all to a certain standard, with high interior design specifications, you need to have an amazing team and really passionate people around you. You need to communicate well with your builders. There are so many elements that have to come together from all over the world: marble from Italy, case goods from China…it’s a fantastic logistical masterpiece. And of course you have delays. When things are not there you have to be creative and know how to overcome a certain shortcoming.

Another challenge is the defects: when you take a building into operation it looks great, but you flush a toilet or have a shower for the first time and you realise there are a few issues that you need to fix. That’s normal for building projects. These rectifications are very strenuous and time-consuming because they involve not one but sometimes half a dozen parties. That’s challenging.

Luxury spa with relaxation beds

The silent room at the Alpine Spa

Another challenge for us is the weather. When we have wonderful weather we have perhaps three times more visitors than when we have bad weather, and the implications of that can be tremendous in both cases. You might have full fridges, but the weather is less good so you have less day visitors. But then you might suddenly have wonderful weather and you have three times more visitors than expected. We had amazing weather in September, so when people heard the resort was opening we were flooded with thousands of people. That put a lot of strain on the team and the restaurants, all of which were not yet used to the operation.

There’s also training and retaining staff. The fact is, when you hire a team, not everyone will stay. Twenty percent might leave because they don’t like the job, or you don’t like them, and so you need to re-recruit. So that was basically the first year. But the main challenge besides the usual delays of construction and the defects was the tremendous level of business we had. We opened with full hotels, full restaurants and that has been quite a challenge.

Read more: Wendy Yu on building bridges between the East and the West

LUX: The resort must require a big team – how do you find your staff?
Bruno Schöpfer: There is a staff issue in Switzerland. We have a big pharmaceutical industry and a banking industry; in other words, we have many competing industries with tourism. Fifty percent of our graduates from École hôtelière de Lausanne, my alma mater, join banks, the famous food companies. So, how do we bring 700 people to work here? One strategy from day one was to build at least two hundred staff rooms in the resort to provide convenience for staff members. We now have 200 staff members who live in the resort, so we provide them the fantastic convenience of walking five minutes to work. No commuting – that’s one way to bring staff here. People who are interested and passionate about the industry love to work with such an amazing brand because it’s great for their CV. The chefs love to work here because we are not a boring Swiss restaurant. Young people find this a very interesting and enriching resort to work in. They can learn. When it comes to these great restaurants we needed specialists from these countries. In Switzerland we have very strict labour restrictions, so we couldn’t hire someone from Thailand without a labour permit. We had to obtain what are called third-country permits to hire people from Iran, Lebanon, India, Thailand, China and Hong Kong, who bring the authentic know-how of these cuisines to us. We don’t want to create fusion food, we want to create original dishes. To achieve this we need the right employees.

LUX: We have a lot of readers and friends who historically will go for their detox weekends to Lanserhof or Merano; will this be an alternative?
Bruno Schöpfer: We would love to be an alternative, but we are also aware that we cannot create that in twelve months. You’ve actually just touched on a business I’m very passionate about. I have visited – although I don’t look like it – every place under the sun when it comes to the likes of Lanserhof and Merano, and when I created the concept of the resort in 2008, I asked myself what the next big thing in Swiss tourism was. Nowadays every hotel has residences, ballrooms, the traditional spas. We must be able to take advantage of the reputation of Swiss medical treatments. The King of Saudi Arabia comes to Geneva for medical treatments, the ruler of Doha flew in after he broke his leg for treatment in Zurich, we have a lot of Chinese who come to Switzerland for what we call the ‘sheep’ treatment [a treatment involving the injection of stem cells from sheep]. So there is a lot of history and outstanding medical treatment here in Switzerland.

When we developed this concept I had the help of a doctor and I created a medical advisory board. We basically looked at five business segments which we have now developed. One segment is what we call the medical recovery where people recover from musculoskeletal operations and cancer treatment. But we are not a hospital and we don’t want to be one because that is a totally different investment. We don’t want to be in competition with hospitals – there are plenty of operating theatres in Switzerland – we want to work with hospitals. So the rehabilitation section is where people are rehabilitated after they have been operated on in surrounding hospitals.

outdoor pool surrounded by snow with steam rising and plush surrounding sun loungers

The outdoor pool at the Waldhotel Spa

We have a detox and weight-loss segment. There is also a basic need for the medical check-up, not a ‘hocus-pocus’ one but a proper medical check-up which analyses bone, muscle and fat density, hormones, etcetera. Another special element is psychosomatic rehabilitation, which I approached from a business point of view. Together with cancer, burnout is the fastest-growing condition in the population, especially in a place like Switzerland where we are all in the tertiary sector and under immense pressure to deliver. Burnout is prevalent. This is big business for us – sorry if I call the wellbeing of others a business – but we have a facility here which is pristine, where you can have a perfect sleep in the perfect surroundings, with green mountains and fresh air where you can recharge your batteries. We are in a fantastic location to do this. That is one of our other areas of expertise. The last one is all to do with anti-ageing, because people want to look better. I hate the word anti-ageing – we call it ‘better ageing’ – but it’s everything about skin and looks. We have Dr Jalili, a very good dermatologist, and of course botox is a part of it all too; that’s basically what the Waldhotel offers.

At the end of the day, the resort is a one-stop shop in one place and in two days you can do a total medical check-up on the spot. It’s very efficient.

LUX: Where will Bürgenstock the brand be in 10 years?
Bruno Schöpfer: I’d love to see another couple of hotels. I hate to say ten hotels in ten years…I don’t believe in that. I’d much rather see two or three hotels that are just right rather than growing for the sake of growing. Let’s just do it right. A good brand needs to develop in its own time. It’s also very difficult to recreate a place like the Bürgenstock Resort. It’s unique.

LUX: That was my next question – how will you find anywhere else, is there anything else like this?
Bruno Schöpfer: There could be, there could be. But one has to look very carefully. It’s difficult to find a place with this amazing history, this privileged location, these amazing buildings and atmospheric hotel village. But never say never..

For more information on the resort and facilities visit: buergenstock.ch

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